DISCRIMINATION IS AGAINST THE LAW
Lutheran SeniorLife complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Lutheran SeniorLife does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.
- Provides free aides and services to people with disabilities to communicate effectively with us such as:
Qualified sign language interpreters
Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
Information in written languages
If you need these services, contact: Corporate Compliance Office
If you believe that Lutheran SeniorLife has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:
Corporate Compliance Officer, Lutheran SeniorLife, 191 Scharberry Lane, Mars, PA 16046 724-742-2295 (phone) 724-772-2960 (fax)
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, the Corporate Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office of Civil Rights, electronically through the Office for Civil Rights Complaints Portal, available at:https://ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F HHH Building, Washington, D.C. 20201 1-800-368-1019 800-368-7697 (TDD)
Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.